COMMON ISSUES & SOLUTIONS
1. If doctor cannot see/hear the patient: Start with asking the doctor if he/she is already on the virtual clinic page already. Ask if the 4th button (ca...
Fri, 5 Jun, 2020 at 4:21 PM
1. If the doctor complains about not being able to login: Start with asking the doctor the link/URL they are accessing. Ask for a screenshot of the error...
Mon, 8 Jun, 2020 at 11:02 AM
1. If the doctor reports that his/her patient did not receive any document on their end, Start with asking the doctor if the appointment was checked out a...
Mon, 8 Jun, 2020 at 11:12 AM
You can refer to this link: https://support.managed.com/kb/a1921/how-to-clear-your-browser-cache-chrome-firefox-ie-opera-safari.aspx
Wed, 17 Jun, 2020 at 9:14 AM